Frequently Asked Questions

The activation process typically takes only a few minutes. Once you've submitted your card details and completed the verification process, your card will be activated almost instantly. However, depending on your selected plan, premium and enterprise customers receive priority processing.

Yes, you can activate and manage multiple transport cards under a single StarCard account. This is especially useful for families or businesses that need to manage transport cards for multiple members. Each card will have its own separate balance and transaction history for easy tracking.

To activate your transport card, you'll need:

• Your 16-digit card number (found on the front or back of your card)
• The card's expiration date
• The CVV number (if applicable)
• Your full name as it should appear on the card
• A valid email address and phone number for verification

For security purposes, we may also require additional verification steps depending on your chosen plan.

Once your card is activated, you can check your balance in several ways:

• Log in to your StarCard account on our website
• Use our mobile app (coming soon)
• Set up balance alerts to receive notifications when your balance falls below a certain amount
• Contact our customer support team

Premium and Enterprise plan users have access to real-time balance updates and detailed transaction history.

Yes, if you have multiple cards registered under your account, you can transfer balance between them. This feature is available for Premium and Enterprise plan users. To transfer balance:

1. Log in to your StarCard account
2. Navigate to the "Manage Cards" section
3. Select the "Transfer Balance" option
4. Choose the source and destination cards
5. Enter the amount you wish to transfer
6. Confirm the transfer

Please note that a small service fee may apply for balance transfers.

If you lose your transport card, you should:

1. Log in to your StarCard account immediately
2. Go to the "Manage Cards" section
3. Select the lost card and click on "Report Lost/Stolen"
4. Follow the instructions to freeze your card and protect your balance
5. Request a replacement card if needed

Premium and Enterprise plan users benefit from balance protection, ensuring that your funds are safe even if your card is lost or stolen.

We accept a variety of payment methods for both card activation and adding funds to your transport card:

• Credit and debit cards (Visa, Mastercard, American Express)
• Digital wallets (Apple Pay, Google Pay)
• Bank transfers
• Local payment methods specific to the UAE

All payments are processed securely through our PCI-compliant payment gateway.

No, we are completely transparent about our fees. The only fees you will pay are:

• The activation plan fee (Basic: Free, Premium: AED 15, Enterprise: AED 30)
• Balance transfer fees (if applicable)
• Card replacement fees (if you request a physical replacement)

There are no hidden maintenance fees, monthly charges, or inactivity fees. The amount you add to your card is the amount you can use for transportation.

Yes, we offer refunds in certain situations as outlined in our Refund Policy. Generally, refunds are available if:

• We fail to provide the activation service you paid for
• The service provided substantially differs from what was advertised
• You were charged multiple times for the same service

Please note that refunds are not available after successful card activation has been completed or if you provided incorrect card information that prevented successful activation.

Our website is compatible with all modern browsers, including:

• Google Chrome (version 60 and above)
• Mozilla Firefox (version 55 and above)
• Safari (version 11 and above)
• Microsoft Edge (version 80 and above)
• Opera (version 50 and above)

For the best experience, we recommend using the latest version of your preferred browser with JavaScript enabled.

Yes, our website is fully responsive and optimized for mobile devices. You can activate and manage your transport card from any smartphone or tablet with an internet connection. Our mobile-first design ensures that all features are accessible and easy to use on smaller screens.

We take security very seriously and employ multiple layers of protection:

• All data is encrypted using industry-standard SSL/TLS protocols
• Payment information is processed through PCI-DSS compliant payment gateways
• We implement strong authentication mechanisms, including two-factor authentication for sensitive operations
• Regular security audits and penetration testing ensure our systems remain secure
• We never store complete credit card information on our servers

Our security measures are comparable to those used in interstellar spacecraft docking procedures - designed to protect your data at all times.

If you encounter any technical issues while using our service:

1. Try refreshing the page or clearing your browser cache
2. Ensure you're using a supported browser and it's updated to the latest version
3. Check your internet connection
4. If the issue persists, contact our technical support team via:

Email: [email protected]
Phone: +971 2 555 1234
Live chat: Available on our website during business hours

Premium and Enterprise plan users have access to priority technical support with faster response times.