Refund Policy

At StarCard, we strive to ensure complete satisfaction with our electronic transport card activation services. This Refund Policy outlines our procedures regarding refunds for our services.

1. Eligibility for Refunds

1.1 Service Not Provided

If we fail to provide the card activation service you paid for, you are eligible for a full refund. This applies when:

• The activation process fails due to technical issues on our end
• Our system is unable to process your card activation request
• The service remains unavailable for more than 24 hours after your payment

1.2 Service Not as Described

If the service provided substantially differs from what was advertised or described, you may be eligible for a partial or full refund, depending on the circumstances.

1.3 Double Charging

If you were charged multiple times for the same service, we will refund the duplicate charges in full.

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

• After successful card activation has been completed
• If you provided incorrect card information that prevented successful activation
• If you attempt to use the service in violation of our Terms and Conditions
• If the service cannot be provided due to circumstances beyond our control (force majeure)
• If you change your mind after the activation process has begun

3. Refund Process

3.1 How to Request a Refund

To request a refund, please contact our customer support team through one of the following methods:

• Email: [email protected]
• Phone: +971 2 555 1234
• Contact form on our website

3.2 Information Required

When requesting a refund, please provide the following information:

• Your full name
• Email address used for the transaction
• Transaction ID or order number
• Date of purchase
• Reason for requesting a refund
• Any relevant documentation or screenshots

3.3 Review Timeline

We will review your refund request within 3 business days and notify you of our decision. If approved, the refund will be processed within 5-7 business days.

4. Refund Methods

Refunds will be issued using the same payment method that was used for the original transaction:

• Credit/Debit Card payments will be refunded to the same card
• Digital wallet payments will be refunded to the same wallet account
• Bank transfers will be refunded to the originating bank account

Please note that the time it takes for the refund to appear in your account depends on your payment provider's processing times, which is typically 5-10 business days.

5. Partial Refunds

In some cases, we may issue partial refunds if:

• Only part of the service was not delivered as promised
• You used some features of the premium service before requesting a refund
• Administrative or processing fees were incurred that cannot be refunded

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any changes.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

StarCard
Al Falah Street, Al Danah
Abu Dhabi, United Arab Emirates
Email: [email protected]
Phone: +971 2 555 1234